Free shipping outside of Finland for orders over 400€!

Terms and conditions

General information

The products are sold by VUOKKO OY.
We sell products to private individuals, companies and organizations world wide.
We reserve the right to change prices and shipping costs.

ORDERING

The products are ordered from www.vuokko.fi via shopping cart.
All orders are confirmed by email and included the total price of the order and
products.

To receive an order confirmation , an correct email address and phone number
Should be provided when ordering.

SHIPPING AND DELIVERY

The delivery time is in Finland 3-4 days, and 10 days worldwide.
All deliveries are made by post. The package will be delivered to the nearest pick up
point.
Remember always fill in you phone number to receive updates.

DELIVERY FEES

Shipping costs will be added to the price of the order, which will be automatically updated according to the shipping address.

EU

For EU orders, shipping costs are € 9.90.

INTERNATIONAL

Shipping costs outside the EU are € 29.90.

PRICES

All prices ordered outside Finland are without taxes.

EXCHANGE AND RETURN POLICY

Exchanging to an other size or an other item of the same value is free of charge.
From exchange you should send a notification to info@vuokko.fi by email.

To agree the exchange or return please send an email to info@vuokko.fi
You have the right to return the item within 14 days of receiving the order.

You should make the return to our address:

VUOKKO OY
Korkeavuorenkatu 4
00150 Helsinki
Finland

If the item is damaged or if the item ordered is faulty, kindly contact us immediately
by email info@vuokko.fi and let us know the following:

– the reason for return
– your details
– info if you would like to return or exchange the item

If the item is not damaged or if the ordered is not faulty the customer has to pay the return fee.

REFUND

The refund will be made to the same payment method as used when purchased.

PAYMENT TERM

The payment is made with purchase.