Terms and conditions

General information

The products are sold by VUOKKO Oy (Business ID: 0817659-6, address: Hopeasalmentie 27, 00570 Helsinki).
We sell products to private individuals, companies and organizations world wide.
We reserve the right to change prices and shipping costs.

Ordering

The products are ordered from www.vuokko.fi via shopping cart.
All orders are confirmed by email and included the total price of the order and
products.

To receive an order confirmation , an correct email address and phone number
should be provided when ordering.

Shipping and Delivery

The delivery time is in Finland 1-4 working days, and 10 days worldwide.
All deliveries are made by post. The package will be delivered to the nearest pick up
point.
Remember always fill in you phone number to receive updates.

Prices

All prices are in euros and include Finnish VAT

Payment

The payment is made with purchase.

For paying your order, we use Klarna, Paytrail and Pay Pal as payment service provider.

Paytrail

Paytrail Plc acts as a collecting payment service provider and is an authorized Payment Institution. Paytrail Plc will be shown as the recipient on your bank or credit card statement. Paytrail Plc will forward the payment to the merchant. For reclamations, please contact the website the payment was made to.

Paytrail Plc
Innova 2
Lutakonaukio 7
40100 Jyväskylä
Phone: +358 207 181 830
www.paytrail.com
Business ID 2122839-7

Maksutavat Paytraililla:

• Online bank payment: Nordea, Osuuspankki, Danske Bank, Säästöpankki, Oma Säästöpankki, POP Pankki, Aktia, Handelsbanken, Ålandsbanken ja S-Pankki
• Card payment: Visa, Visa Electron, Mastercard ja American Express
• Mobile payment: MobilePay

PayPal

email enquiry@paypal.com

PayPal (Europe) S.à r.l. et Cie, S.C.A.
Klo 22-24 Boulevard Royal
L-2449 Luxemburg

Trade register number: R.C.S. Luxembourg B 118 349
VAT-number: LU22046007

 

Exchange and Return policy

The ordered product can be exchanged to a other size of the same product or an other item of the same value. We do not reserve products for exchange.
For exchange you should send a notification to info@vuokko.fi by email. Customer pays for the return.

To agree the exchange or return please send an email to info@vuokko.fi
You have the right to return the item within 14 days of receiving the order.

You should make the return to our address:

VUOKKO OY
Hopeasalmentie 27
00570 Helsinki
Finland

If the item is damaged or if the item ordered is faulty, kindly contact us immediately
by email info@vuokko.fi and let us know the following:

– the reason for return
– your details
– info if you would like to return or exchange the item

If the item is not damaged or if the order is not faulty the customer has to pay the return fee.

Refund

The refund will be made to the same payment method as used when purchased.