Terms and conditions
The products are sold by VUOKKO OY.
We sell products to private individuals, companies and organizations world wide.
We reserve the right to change prices and shipping costs.
The products are ordered from www.vuokko.fi via shopping cart.
All orders are confirmed by email and included the total price of the order and
To receive an order confirmation , an correct email address and phone number
Should be provided when ordering.
SHIPPING AND DELIVERY
The delivery time is in Finland 3-4 days, and 10 days worldwide.
All deliveries are made by post. The package will be delivered to the nearest pick up
Remember always fill in you phone number to receive updates.
Shipping costs will be added to the price of the order, which will be automatically updated according to the shipping address.
For EU orders, shipping costs are € 9.90.
Shipping costs outside the EU are € 29.90.
All prices ordered outside Finland are without taxes.
EXCHANGE AND RETURN POLICY
Exchanging to an other size or an other item of the same value is free of charge.
From exchange you should send a notification to firstname.lastname@example.org by email.
To agree the exchange or return please send an email to email@example.com
You have the right to return the item within 14 days of receiving the order.
You should make the return to our address:
If the item is damaged or if the item ordered is faulty, kindly contact us immediately
by email firstname.lastname@example.org and let us know the following:
– the reason for return
– your details
– info if you would like to return or exchange the item
If the item is not damaged or if the ordered is not faulty the customer has to pay the return fee.
The refund will be made to the same payment method as used when purchased.
The payment is made with purchase.